Returns and Refunds
- All our products come with a 12 month warranty.
- This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
- If you experience any problem with a product bought from Chinavasion, contact us first and we will do our best to advise you.
- Any returns must be discussed with Chinavasion Customer Support in advance, and authorized so they are sent with the correct paperwork.
- All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
- In the event of any returned goods where you are requesting a repair / replacement / refund under the warranty, your shipping costs returning the products to the Chinavasion warehouse in China are payable by you, and cannot be compensated by Chinavasion.
- Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.
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